Would you mind editing to add alt-text? Maybe something like: "A news headline that reads: 'Air Canada must honor refund policy invented by airline's chatbot: Air Canada appears to have quietly killed its costly chatbot support.'"

but yah, this is fantastic. I really hope all the people in the U.S. who got promised $1 Chevies by their stupid AI chatbots sue to get their free cars now; that'll teach them what they get when they fire workers for stupid technology real quick.